We will gladly replace the merchandise without additional charge, or provide you with a full refund. Missing items will be charged based on suggested retail prices.Īlbum returns: If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days. Please be sure to include your order # and reason for your return when submitting your request.Īll items must be returned as new in their original packaging, including all accessories and cables.

To set up a return for refund please visit /contact. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. We offer a 30-day money back guarantee on all products purchased from.

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